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[FIX]Windows Media Player Encountered a Problem While Playing the File

Catrina Jones
Catrina Jones

Catrina Jones is a qualified editor of this website aimed at multimedia software. She is a regular contributor of product tutorials, reviews as well as tips and tricks, helping all users edit, download or create enjoyable videos.

I was watching a movie on Windows Media Player, then suddenly it stopped playing and an error message saying "Windows Media Player encountered a problem while playing the file." kept popping up. What can I do?


Windows Media Player is the default media player in Windows operating system. It is capable of recognizing and playing a larger number of media types including M2TS, AVI, MP4, M4V, MOV, WAV, WMA, WMV, Xvid, MP3, 3GP, 3GP2, AAC, etc. You can play music or watch videos with it on your Windows PC. However, it's common to encounter error like "Windows Media Player encountered a problem while playing the file" due to reasons like unsupported file typed, issues with audio device of the system, media player file corruption, etc. If you are bothering about solving this issue, then I suggest your follow the solutions that we are going to provide in this article.

Part 1 Part 1. What Are the Different Types of Errors?

1. Blue Screens AKA Screen of Death

A Blue Screen of Death is a stop error screen or bug check screen which is caused by a fatal system error. Stop errors are usually hardware or driver related, causing the computer to stop responding.

2. DLL Error

DLL stands for Dynamic Link Library, a DLL file is a necessary component of a particular program or application. If the DLL files becomes corrupted or is accidentally deleted, the program cannot run properly.

3. Virus Damage

Once your computer has been infected with a virus, it's no longer the same. Even though you've removed it, it will still have lingering side-effects to your computer.

4. Freezing Computer

If a computer is hanging or freezing, the program or the whole Operating System will cease to respond to inputs. The most common way to recover from a system freeze is to reboot the machine.

Part 2 Windows Media Player Troubleshooting Guide

Windows Media Player Troubleshooting

1. Uninstall and Reinstall Windows Media Player

This is the simplest yet best method to fix this issue. It's actually pretty easy for you to reinstall Windows Movie Player. Just go to "Control Panel" from the "Start Menu" of your computer, then find "Programs Menu" from the list and select the Windows Media Player program. Right click and select "Uninstall". You can now reinstall the program to solve the issue.

2. Update Device Drivers

Outdated driver can also cause various issue on Windows computer. So you'd better check for the driver updates in order to fix the error. Simply download the drivers for your PC from the official website. Then start installing the drive one by one and make sure to restart your computer after the installation. This method can probably fix "Windows Media Player encountered a problem while playing the file." error.

3. Verify the File Type

If your file type is not supported by Windows Media Player, you won't be able to play the file properly. So you need to take a while to check whether the file format of your video/audio is Window Media Player supported or not. If not, you can use Video Converter Ultimate to convert your media file to any file format you need. It's a handy video/audio converter that makes any audio/video conversion a child's play.


Note: If your media file is corrupted or broken, it may cause error while you try to play those files using Windows Media Player. To fix this, you might need to repair corrupted video files before playing them on the video player. The recommended solution is to use the professional video repair software called Stellar Phoenix Video Repair which runs a deep scan of your corrupted or broken video files. It can automatically fixes errors in your corrupted MP4, M4V, F4V, etc.


I hope the solutions mentioned above can help you fix the problem. If you've got better idea to solve the "Windows Media Player encountered a problem while playing the file" issue, please share your idea on the comments!

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