Q1. What are the limitations of the trial version for DVD Creator?

The trial version and registered version of DVD Creator are the same product. The only functional difference between the trial version and the registered version is that there will be a watermark in your output DVD video if you use the trial version.

Notes: For DVD Creator (Mac) users, the one more limitation is that the program will expire after 15 days.

Limitations of Trial Version

Q2. How to register DVD Creator after I got my license code?

• For Windows users:

Launch the software, you will see the software register window. Then, input your licensed email and code and press register button.

Note: If you don't see the register window, you can click "Help" menu and choose "Register."

Register DVD Creator for Windows

• For Mac users:

Open the program and click its name beside the Apple icon. Click "Register", you'll see the register window.

Register DVD Creator for Mac

Resister DVD Creator (Mac) with the licensed email and the registration code you received after purchase.

Register with Your License Code

Q3. What should you do if the software freezes at 50% during burning?

The freezing can be caused by the overuse of the DVD drive. In this situation, you can shut down and restart your computer. Then, let the DVD Drive rest for at least 20 minutes before trying again.

If the problem persists, you can choose to burn to ISO file. Then, burn the ISO file to a new blank DVD or open the ISO file in virtual DVD drive.

Q4. How to improve the burning speed?

The burning speed largely depends upon the source files quality, size, length and also your computers specifications. To improve the speed, we suggest you close any other running programs.

Q5. What are the differences between DVD5 and DVD9 (DVD DL)?successfully?

The main difference between DVD5 and DVD9 is the capacity.

• DVD-5 is a single-sided, single-layer disc that is supported by DVD+R/RW and DVD-R/RW. It stores about 4,700,000,000 bytes that is 4.37GB on computer.

• DVD-9 is a single-sided, dual-layer disc containing up to 8.5 GB or 7.95 computer GB. With DVD-R DL and DVD+R DL as the official names, DVD-9 is widely used by commercial DVDs.

Q6. Should I burn a NTSC DVD or a PAL DVD?

Only if you burn DVDs in the correct TV standard, can you play it successfully on your DVD player. So should you choose NTSC or PAL?

• NTSC is the color encoding system used by DVD players and until recently by broadcast television in North America, Japan, and most of South America.

• PAL is the color encoding system used by DVD players and broadcast television in Europe, most of Asia and Oceania, most of Africa, and parts of South America.

Which format you should use mostly depends on your location and that of your viewers, as you can see in the map below.

The Location for NTSC and Pal

Q7. How do you make a custom background for your DVD menu?

• For Windows users:

Step 1. In Menu tab, choose a template from right panel. Then Click on the "Customize Background" icon at the bottom line.

Choose DVD Menu Background

Step 2. In the pop-up window, check "Use other image" and choose a picture you like from your computer as the background.

Customize the DVD Menu Background

Q8. How to download free DVD menu templates?

In "Menu" interface, find the green download icon on the right side of "Templates". This will bring you to the website where you can download more free DVD templates, such as life memory DVD menu templates, family DVD menu templates, nature DVD menu templates and holiday DVD menu templates.

Download Templates

Q9. Can I burn DVDs without menus?

Of course, you can. To do so, go to Menu tab. In the templates list choose "No Menu" option at the end of the list. Double click it to apply.

Choose No Menu

Q10. How to create slideshows?

Step 1. Add your photos to the program, then click the edit icon.

Click edit icon

Step 2. Go through the three tabs in the editing panel. Text, Transition and Music. In Transition, you can set the photo duration, transition effects and transition duration.

Edit Your Slideshow

Step 3. Customize the DVD menu and start creating the photo DVD slideshow.

Q11. How do you remove the distorted lines in the burned file?

Click "Import" to load the source video, and then click "Edit" icon. Under Enhance tab, choose any option from the Deinterlacing dropdown list except for None. Afterwards, click "OK" to save the changes.


Q12. Can I get an ISO file with your program so that I can use it in my virtual drive? And how?

Yes, you can. After loading your videos into the program and finishing editing and necessary settings, please go to "Burn" tab and choose "Save as ISO". Then after creating, you can get an ISO image file which can be used by your virtual DVD drive or Nero.

Burn to ISO

Q13. What's an ISO file?

An ISO file, often called an ISO image, is a term commonly associated with CD and DVD burning. It is a complete copy of a CD or DVD, which means that if you burn an ISO file to a blank disc, you'll get the same files, folders, and properties as the original disc.  If you can open an ISO file, you'll see Video_TS folder and Audio_TS folder, same as what's on a DVD disc. You can create ISO images yourself or download them from the Internet.

Q14. What is a .dvdmedia file?

A .dvdmedia file is a bundled package file on Mac with .dvdmedia extension, containing all DVD video and audio files, like a VIDEO_TS folder in Windows computer. The DVD player application on Mac OS can play a .dvdmedia file directly. The biggest advantage of .dvdmedia file is that you can enjoy the video by simply double clicking the file rather than dragging a whole VIDEO_TS folder to DVD Player.

If you use DVD Creator (Mac). You can choose "Burn to .dvdmedia".

Burn to .dvdmedia for Mac

Q15. What is a DVD Folder?

A DVD Folder is a folder that contains DVD movie content. It is named as VIDEO_TS when it is stored on a DVD movie disc. In a VIDEO_TS file folder, there are three types of file - IFO, BUP, and VOB. An IFO file stores information about the organization (or connections) of video titles, audio tracks, DVD menu chapters, and subtitle tracks. A BUP file serves as a backup of an IFO file. And VOB files are the main files that store the actual video, audio, as well as subtitle data.

Shown below are some of the files you usually find in a DVD folder:










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