Blu-ray Player FAQ

To run the VideoSolo Blu-ray Player, your computer need to meet the system requirement below:
Windows:
Support OS: Windows 10/ 8/7/ Vista/ XP (SP2 or later)
Processor: 1GHz Intel/AMD CPU or above
RAM: 1G RAM or more

Mac:
Support OS: Mac OS X 10.7 or above (including Mac OS Sierra)
Processor: 1GHz Intel/AMD CPU or above
RAM: 1G RAM or more

Additionally, you'll need a Blu-ray drive to load Blu-ray disc or a virtual drive to load Blu-ray ISO image file

Usually the confirmation email with the registration code will be sent immediately by the third party after you purchased the software. You can check your spam box in case that it was blocked by your mailbox. If you still can't find it there, please provide your order number or purchasing email to us at support@videos-converter.net.

There are two solutions:

a) Make sure there is no entry error. To do that, you can directly copy the registration code and paste it.

b) Make sure that you don't order and download different products, such as mix up Windows version and Mac version.

If the problem still exists, please contact our support team: support@videos-converter.net.

This may be due to the registration number is not activated. Please contact customer service: support@videos-converter.net to reset the registration code.

According to our regulation, one license code can only be used on one computer. Double systems or multiple users on one computer will be considered as different computers working.

If you want to use it on more than one computer, you'll need to purchase another code from our store.

Blu-ray disc, Blu-ray ISO, standard Blu-ray folder.

VideoSolo Blu-ray Player supports Blu-ray disc, Blu-ray folder and ISO files. It can also play SD/HD/UHD video files. However, it cannot play DVD disc or DVD folder.

Generally speaking, driver on Windows computer is a DVD driver, which cannot recognize Blu-ray disc. If you want to play Blu-ray discs on your computer, then you need a Blu-ray driver supporting Blu-ray playback.

BD ISO files is not like the Blu-ray disc and the Blu-ray folder. To open the Blu-ray ISO images, you need to install a virtual Blu-ray drive on your computer first.

Step 1. Launch the virtual Blu-ray drive to mount the Blu-ray ISO image file, and it can be regarded as a BD disc on your computer.

Step 2. Now you can load the BD ISO file with the VideoSolo Blu-ray player easily.

This Blu-ray player needs Internet Connection during BD decryption. Users should know that one Blu-ray Disc only need one decryption process. The users who have the same disc will not do decryption once again. That means the Network Connection is not always necessary, but you should make sure the Blu-ray disc be loaded successfully at least once under an Internet Connection.

• Please make sure you are using the latest version of VideoSolo Blu-ray Player.

• Please make sure you have connected a Blu-ray Drive to load the Blu-ray disc.

• Please make sure the system read the Blu-ray Drive and Blu-ray disc correctly.

• Please make sure you have a good network.

If not the above situations, please send us

a. Screenshot of the error information

b. Your computer configuration and disc info (amazon link if available)

It could be a software/hardware conflict. Please try the following to solve this issue.

a. Reinstall VideoSolo Blu-ray Player.

b. Update to the newest version program.

c. Close other applications when running.

If the situation still exists, please contact us at support@videos-converter.net